Passionate about process.  We understand that 'doing the job' often takes priority over making sure that business processes are clearly defined and communicated.

Business success depends on the way front line people do their job - activities like Research, Sales and Buying. Identifying best practice, documenting it and crafting the most effective way to have it communicated, is an essential building block for any business.

Most of all businesses need effective, practical ways to help their people to achieve more. It is always a triumph to launch new practices with a team that have helped to construct them, while at the same time 'scrapping' redundant and disfunctional routines.

We have experience of building systems (paper or IT based) to identify, collect and develop best practice and publish it in a manner that remains alive to innovation, evolution and improvement.